Your medication can be delivered to any address you would like in the UK. It can be delivered to your own home, to a neighbour, your place of work or to another family member’s address.
Yes, all Medicines by Post orders are sent in plain discreet packaging, our name and logo is not displayed on the parcel and there is no indication as to the contents.
If your not in when Royal Mail come to deliver they will leave a card and you can rearrange a re-delivery for free or you can collect from local royal mail depot .
We send your medicines using Royal Mail’s tracked 48-hour service. Delivery is free, fully track-able and you’ll benefit from: –
• Receiving a text message or an email notification from Royal Mail to let you know when your parcel will arrive
• Choosing a ‘safe place’, so your parcel can be left somewhere safe if no-one is home to accept delivery
• A fully track-able delivery service, for extra peace of mind
You can choose a safe place or different delivery address.
Choose a safe place: If delivery through your letterbox is not possible, you can choose a safe place for your delivery to be left. This should be somewhere secure, accessible and preferably weather-proof or alternatively, you can choose a neighbour.
If Royal Mail still can’t deliver, a card will be left so you can arrange re-delivery for free. Remember, we can deliver to any address – your home, your place of work, to a carer or neighbour.
Please note: Controlled drugs or refrigerated items will require a signature on delivery.
You can arrange for your order to be delivered to alternative addresses including your place of work, or to a member of your family or use Safe Place with Royal Mail Tracked.
Safeplace lets you inform your postman of a convenient place to leave your item if you are not home to accept delivery. This could be a secure place of your choice or with a nominated neighbour. If they still can’t deliver, a card will be left so you can arrange redelivery for free. Remember, we can deliver to any address – such as your home, your place of work, to a carer or neighbour.
Re-despatch of any returned orders may incur an additional delivery charge. There may be delays to the Isle of Man and Scottish Islands.
All BPFO orders will be sent Royal Mail 2nd Class. Orders containing medicines may require a signature on delivery. Please note that deliveries are made to the delivery address you supply to us.
You will receive a returns confirmation with a returns code.
Enter the returns code onto the freepost label and attach to the outer packaging.
We understand that there may be occasions when the items may not have been delivered correctly or that you no longer require the product. If this is the case then you can return any unwanted items free of charge within 28 days for a replacement as long as they are unused and are returned with the original packaging complete, undamaged and boxed as received. Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken.
In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene. Returns that do not meet these conditions may be subject to a restocking fee and delivery charges may apply.
In the event of a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.
Your statutory rights are not affected.
If your doctors surgery is not electronic prescription service we would recommend that you still complete the registration. Increasing numbers of General Practices around the country are activating the NHS Electronic Prescription Service (EPS) and as soon as your doctors choose to do this, Medicines by Post will be able to provide you with our NHS Prescription Service. We will keep your details safe and as soon as our service does become available in conjunction with your own doctor’s surgery, we will contact you again to give you the opportunity to re-confirm your registration.
You should order your medication as and when you need it. We recommend that you order your medication with us 7 days before you run out of your current supply.
Yes, your order can be cancelled before it is processed in our pharmacy facility. Unfortunately once your order has reached our pharmacy facility it can no longer be cancelled. However, you can return your order upon delivery. To cancel your order please email us or call all us on 01706 376 917.
No, your medication is delivered by Royal Mail and should arrive with your regular post. Royal Mail can send you an email or text to let you know when your parcel will be delivered.
Typically, you should receive your medication 4-5 working days after ordering them. We will keep you up to date on the status of your order and should there be any delay, you will be notified.
If there is an item missing from your order, it could be that we are out of stock or the item was not included on the prescription we received from your GP. In either case, we will contact you to explain why and what happens next.
No, for your safety and to help prevent NHS wastage, we require you to confirm you need your medication on each occasion. Our handy reminders to reorder make this easy for you and help ensure you don’t run out.
Our contact centre is open Monday-Friday from 9am to 5:30pm. Information regarding opening times and delivery for Bank Holidays, including Christmas will be updated on our website in good time.
Royal Mail will deliver your medication to your chosen address, which can be anywhere in the UK. You’ll receive an email or text message from Royal Mail so you know when to expect it.
You do not have to collect any undelivered item from the Royal Mail depot. Instead, you can simply contact Royal mail to arrange re-delivery that suits you – for free!
To help first time delivery of your parcel, you can tell us a safe place for this to be left if you’re not home and we can also deliver through your letterbox, where possible. You can call us on 01706 376 917.
Some prescription medicines are controlled – meaning they have additional legal controls under the ‘Misuse of Drugs legislation’. These medicines are usually called controlled medicines or controlled drugs (CD’s). For example, a strong painkiller such as morphine is classed as a controlled drug.
As extra safety measures are needed to make sure these are prescribed and supplied safely, a signature will always be required on delivery for a controlled medicine.
If you are unsure whether your medicine is classed as a controlled drug, you can find a list here.
Yes we do dispense private descriptions which need to be posted to us 1st Floor, 69 Smithybridge Road, Rochdale, Lancashire, OL15 0DY. Please ensure you include your contact number so we give you a price.
To dispense your private prescription for you, the original prescription must include:
• Patient’s Full first name(s)
• Patient’s Surname
• Patient’s Date of birth
• Prescriber details: full first name(s), surname, professional qualifications, direct contact details including email address and telephone or fax number (with international prefix), work address (including the country they work in)
• Prescribed medicine(s) details: Name of medicine (brand name where appropriate), pharmaceutical form, quantity, strength and dosage details
• Prescriber signature and Date of issue
As a regulated pharmacy, we need to advise you that the NHS undertake checks on prescriptions in order to identify people who are not entitled to exemption. As we work electronically, you do not sign the back of the prescription document as you would do in a walk-in chemist. Due to this reason, we do require a copy of either your current exemption certificate or documentation to confirm you are exempt from prescription charges.
The categories below show the reasons why you may not need to pay for your NHS prescriptions.
Age
The NHS will cover the cost of your prescriptions if you are:
• 60 or over
• Under 16
• 16-18 and in full-time education
Benefits
The NHS will cover the cost of your prescriptions if you receive:
• Income Support
• Income-based Jobseeker’s Allowance, also known as Employment and Support Allowanc
• Pension credit guarantee credit
• Universal credit and meet the criteria outlined by the NHS.
Certificates
The NHS will cover the cost of your prescriptions if you have a valid exemption certificate. These include:
• Maternity exemption certificate
• Medical exemption certificate
• NHS Tax Credit Exemption Certificate
• HC2 certificate (NHS Low Income Scheme certificate for full help with health costs)
• War pension exemption certificate and your prescription is for your accepted disability.
Pre-payment
If you have a prescription pre-payment certificate (PPC) which covers all your NHS prescription costs.
If you are under 16 yrs or over 60 yrs of age, then no proof is required. For medical exemption certificate and pre-payment certificates you can email us here.
For income/benefits related exemption you can use an entitlement letter or notice from the Department of Work and Pensions, HM Revenues and Customs, Jobcentre Plus or Pension Service as proof. This document does however have to be dated within the last 6 months and can also be emailed to us here.
If you have changed GP Surgery, you will need to notify us of this as soon as you have registered with the new surgery. Please contact us on 01706 376 917 or email us so that we can take the new surgery details from you and update your account. The information we require to be able to do this is the name of the surgery and also the address if known. Please ensure that this is done prior to placing a medication order.
If you usually pay for your NHS prescriptions, you will only need to pay the normal NHS fee – which is £8.80 per item (from 1st April 2018). If you do not pay for your NHS prescriptions, then you will not be charged but you will be asked to tell us why.
Our service is free. It does not cost the NHS any more than using any other pharmacy. We cover the cost of delivery so it is free to our patients and the NHS.
At Medicines by Post we promote the highest standards of care and quality. Whilst we hope that there is never a need to make a complaint, if you are in any way dissatisfied with any aspect of the service you have received from us you should contact us via our online form.
If you remain dissatisfied with the way your complaint has been handled by Medicines by Post, you may contact any one of the organisations listed below:
ICA
The Independence Advocacy supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. It provides practical support and information to people who want to make an NHS complaint.
General Pharmaceutical Council
Any complaint regarding a pharmacist, pharmacy technician or the owner of a pharmacy should be made in writing to the General Pharmaceutical Council (The regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain.
Raising a concern
General Pharmaceutical Council,
129 Lambeth Road,
London,
SE1 7BJ
